Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the Campalio website at https://campalio.com, the Campalio web application, and its APIs (together, the "Service"). The Service is operated by Usama Afzal, an individual sole proprietor based in Pakistan("Campalio", "we", "our", or "us").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company or other organization, you confirm that you have authority to bind it to these Terms. You must be at least 18 years old to create an account. If you do not agree to these Terms, do not use the Service.

2. The Service

Campalio is software for validating demand before a product launch. Account holders ("you") can:

• create pre-launch campaigns and publish hosted waitlist pages or embeddable waitlist forms;
• collect email signups from visitors ("Subscribers") and send them confirmation emails;
• give Subscribers referral links, and run referral leaderboards, milestone rewards, and prize draws;
• see where signups come from (referrals, UTM parameters, referring sites, and direct traffic);
• view analytics and export Subscriber data in CSV format; and
• connect other tools through the developer API and webhooks.

We may improve, change, or retire features over time. If we remove a feature that is a material part of a paid plan, we will give you reasonable notice.

3. Your Account

• Provide accurate and complete registration information, and keep it up to date.
• Keep your password, sign-in methods, and API keys confidential.
• Tell us promptly at support@campalio.com if you suspect unauthorized use of your account.
• You are responsible for all activity under your account.

4. Plans, Billing, and Payments

Merchant of record.Our order process is conducted by our online reseller Lemon Squeezy (lemonsqueezy.com). Lemon Squeezy is the merchant of record for all our orders. It processes payments, calculates and collects applicable sales tax or VAT, and issues receipts and invoices. Your purchase is also subject to Lemon Squeezy's buyer terms. We never see or store your full card details.

Plans.We offer a free Spark plan and paid monthly subscription plans (Buzz, Viral, and Scale). All plans include the same core features and differ by the number of Subscribers and active campaigns your account can hold; the Viral and Scale plans can also remove the "Powered by Campalio" badge from your pages. Current prices and limits are shown on our pricing page and at checkout. Prices are in US dollars.

Capacity pricing. Each paid plan has a base monthly price that covers a set number of Subscribers. You may choose more capacity at checkout for $3 per additional 1,000 Subscribers per month. Partial blocks of 1,000 are rounded up.

Automatic renewal. Paid plans renew automatically every month, and you authorize Lemon Squeezy to charge your payment method at the start of each billing period until you cancel.

Surge protection.Surge protection (shown as "pay-as-you-grow" on our pricing page) is optional and off by default. When it is off, you are never charged more than your plan price: new signups beyond your capacity are still saved, but their details stay hidden until you upgrade. When you turn it on, you agree to be charged $3 for each additional block of 1,000 Subscribers beyond your plan's capacity, added to your next invoice. If a Buzz account reaches 10,000 Subscribers or a Viral account reaches 20,000, we move it to the next plan when that costs less than the extra blocks, and charge the prorated difference for the rest of the billing period at that time. We email you whenever this happens. You can turn surge protection off at any time.

Changing plans. Upgrades take effect immediately, and you are charged a prorated amount for the rest of the current billing period. Downgrades take effect at the start of your next billing period.

Price changes. We may change our prices. We will email you at least 30 days before a price change affects your subscription, and the new price applies from your next billing period after that notice. If you do not agree to the new price, you may cancel before it takes effect.

Failed payments. If a payment fails and is not resolved, your subscription may end and your account will return to the free Spark plan.

5. Cancellation

You can cancel your subscription at any time from the Billing page in your account, which opens the Lemon Squeezy customer portal. When you cancel:

• you will not be charged again;
• you keep your paid plan until the end of the billing period you have already paid for; and
• after that, your account returns to the free Spark plan.

Cancelling does not delete your data. Subscribers beyond the Spark plan's limit stay saved but hidden until you upgrade again. To delete your account and data, see Section 14.

6. Refund Policy

We want you to be confident subscribing to Campalio. You can try the free Spark plan before you pay, and our refund policy works as follows:

• 14-day refund on your first payment. If you are not satisfied, you can request a full refund of the first payment for a new paid subscription within 14 days of that payment. We will refund it and end the subscription, and your account will return to the free Spark plan.
• Renewals and later charges. Monthly renewal payments, surge protection charges, and prorated upgrade charges are not refundable once that billing period has started. You can cancel at any time to stop future charges.
• Billing errors. If you were charged in error, for example a duplicate charge or a charge after you cancelled, we will refund the incorrect amount in full, whenever you report it.

How to request a refund. Email support@campalio.com from your account email address, including your order number or receipt from Lemon Squeezy. We aim to reply within 2 business days. Approved refunds are issued by Lemon Squeezy to your original payment method. When the money reaches your account depends on your bank or card provider.

Charges appear on your card statement from Lemon Squeezy, shown as "LEMSQZY*" followed by our store name.

Please contact us before disputing a charge with your bank so we can resolve it quickly. This policy does not limit any rights you have under the consumer protection laws that apply to you.

7. Your Responsibilities to Your Subscribers

You decide whose data you collect through Campalio and why, and you are responsible for that data. For Subscriber data, you are the data controller and Campalio is your data processor, as described in our Privacy Policy. You agree to:

• have a lawful basis to collect and use Subscribers' data, and give them any notices and consent options the law requires;
• comply with privacy and anti-spam laws that apply to you and your Subscribers, such as the GDPR, the UK GDPR, the CCPA, the CAN-SPAM Act, and CASL;
• honor unsubscribe, access, and deletion requests from your Subscribers. Campalio includes an unsubscribe link in every email it sends to them, and lets you export and delete Subscribers; and
• run any reward, leaderboard, or prize draw in line with the laws on promotions and giveaways in the places where you run it. That includes publishing your own rules, never requiring a purchase to enter where the law forbids it, and supplying and delivering any rewards or prizes yourself. Campalio provides the software only. It does not sponsor, fund, or award any reward or prize.

8. Acceptable Use

You may not use the Service to:

• send spam, unsolicited bulk email, or phishing messages, or email people who did not sign up;
• collect payment card data, passwords, government ID numbers, health information, or other sensitive data;
• promote anything illegal, deceptive, or harmful, including fraud, pyramid schemes, gambling, adult content, or regulated goods you are not licensed to sell;
• impersonate another person or business, or mislead Subscribers about who runs a waitlist;
• generate fake signups or referrals, use bots, or manipulate leaderboards or prize draws;
• get around rate limits, bot protection, authentication, or plan limits, or interfere with the Service's security or performance; or
• upload malware, or probe, scan, or test our systems for weaknesses without our written permission.

9. Developer API and Integrations

• Keep your API keys secret, and configure allowed origins for your integrations.
• Public signup endpoints are rate limited, currently to 30 requests per minute per IP address. We may change rate limits to protect the Service.
• We may throttle, suspend, or revoke API access that we reasonably believe is being abused.

10. Content and Intellectual Property

Your content. You keep all rights to the content you add to Campalio, including campaign copy, logos, images, and your Subscriber lists. You give us a limited, non-exclusive license to host, display, process, and transmit that content only as needed to provide the Service to you.

Our service. Campalio is proprietary software. We and our licensors own the Service, including its software, design, documentation, and the Campalio name and logo. Your subscription gives you a personal, non-exclusive, non-transferable right to use the Service for your own campaigns while your account is in good standing. You may not copy, resell, sublicense, or reverse engineer the Service.

Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.

11. Third-Party Services

The Service relies on third parties for payments, email delivery, bot protection, and hosting, and lets you sign in with Google, Microsoft, or GitHub. Your use of those services may be subject to their own terms. We are not responsible for third-party services that we do not control.

12. Availability

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may perform maintenance, and we may suspend access temporarily to protect the Service or its users. Features marked as beta are provided for evaluation and may change.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Campalio helps you measure interest in a product. It does not guarantee any number of signups or any business result.

14. Suspension and Termination

You may stop using the Service at any time. To permanently delete your account and all of its data, email support@campalio.com from your account email address. We will delete it within 30 days. Cancel any paid subscription first so you are not charged again.

We may suspend or terminate your account if you materially breach these Terms, use the Service for fraud or abuse, fail to pay, or put the Service or other users at risk. Where reasonable, we will notify you first and give you a chance to fix the problem and export your data. If we terminate your account without cause, we will refund any prepaid amount for the unused part of your billing period.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CAMPALIO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US$100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

16. Indemnity

You agree to defend and indemnify Campalio against third-party claims, losses, and costs, including reasonable legal fees, arising from your content, your campaigns and their rewards or prizes, your use of Subscriber data, or your breach of these Terms or applicable law.

17. Governing Law

These Terms are governed by the laws of Pakistan, and disputes will be resolved by its courts. If you are a consumer, you keep the protection of any mandatory laws of the country where you live. Before starting any formal proceedings, please contact us so we can try to resolve the issue informally.

18. Changes to These Terms

We may update these Terms from time to time. We will change the effective date above, and we will email you or show a notice in the app at least 14 days before a material change takes effect. If you keep using the Service after that, you accept the updated Terms.